Shipping policy
Shipping Policy
We work hard to deliver your Zoave order as quickly and safely as possible. Below you'll find information about processing times, shipping estimates, tracking, and delivery policies.
Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. During periods of high demand, processing may take a few additional business days.
Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout based on your delivery address and selected shipping method.
| Destination | Estimated Delivery Time |
|---|---|
| Pakistan | 3–7 Business Days |
| United States | 7–15 Business Days |
| Rest of World | 10–20 Business Days |
Delivery delays can occasionally occur due to customs processing, weather conditions, or carrier delays outside our control.
Customs, Duties & Taxes
International orders may be subject to import duties and taxes once the shipment reaches the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Zoave has no control over these fees and cannot predict their amount.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to update after shipment.
Lost or Stolen Packages
Zoave is not liable for packages confirmed as delivered to the address provided during checkout. However, if your tracking status shows "Delivered" and you have not received your package, please contact us within 7 days and we'll help investigate the issue with the carrier.
Incorrect Shipping Addresses
Zoave is not responsible for orders shipped to an incorrect address entered by the customer. If you notice an error in your shipping information, contact us immediately. Address changes can only be made before the order has shipped.