Agreement to these terms

By accessing or purchasing from Zoave, you confirm that you are at least 18 years of age, have read and understood these Terms of Service, and agree to be bound by them.

These terms apply to all visitors, customers, and anyone who accesses or uses our website.

Products & orders

All products listed on our store are subject to availability. We reserve the right to limit quantities, refuse orders, or discontinue any product at any time without notice.

• Prices are shown in USD unless stated otherwise.
• Product colors may appear slightly different depending on your device screen.
• We reserve the right to correct pricing or product errors.

Pricing & payment

All prices are listed in USD and are subject to change without notice. Payment must be completed at checkout before your order is processed.

We accept major debit cards, credit cards, and supported secure payment methods available at checkout.

Shipping & delivery

Zoave ships to eligible delivery locations. Estimated delivery times are shown at checkout and may vary depending on your location, carrier delays, and order volume.

• Free shipping may be available on qualifying orders.
• Processing times may vary during busy periods.
• Tracking details will be shared once available.
• Zoave is not responsible for delays caused by carriers, customs, or incorrect addresses.

Returns & refunds

Zoave offers a 30-day satisfaction guarantee. If you are not completely happy with your purchase, contact us within 30 days of receiving your order.

• Returns must be requested within the eligible return window.
• Items must be returned in acceptable condition unless damaged on arrival.
• Refunds are processed after review and approval.
• Shipping costs may not be refundable unless the item arrived damaged or incorrect.

Product use & safety

Zoave products are designed for pet enrichment and calming support. They are not a medical treatment or replacement for veterinary advice.

• Always supervise pets during first use.
• Inspect the product regularly for damage.
• Do not allow pets to chew or swallow pieces of the product.
• Consult your veterinarian if your pet has serious anxiety, digestive issues, or medical conditions.

Privacy & data

Zoave collects only the personal information necessary to process your order, improve your experience, and communicate with you.

• Name, email address, shipping address, and order information may be collected.
• Payment details are processed securely through supported payment providers.
• We do not sell your personal information.

Intellectual property

All content on this website, including text, images, logos, designs, graphics, product images, and brand elements, belongs to Zoave or its content providers.

You may not copy, reproduce, distribute, or use our content without written permission.

Limitation of liability

Zoave products are designed for use with dogs under owner supervision. Zoave is not liable for injury, loss, or damages resulting from misuse, lack of supervision, or use with unsuitable pets.

Always ensure your pet uses the product safely and appropriately.

Governing law

These terms are governed by the laws applicable to our business location. Any disputes will be handled according to applicable legal requirements.